qt999's Privacy Policy

Introduction & Scope

qt999 ("we", "us", or "platform") operates a trusted online casino and betting platform for users in Bangladesh. Protecting your privacy is a core part of our responsibility.

This privacy policy ("policy") applies to the qt999 website, mobile application, and any of our services. By creating an account on qt999 or using the platform, you agree to the terms of this policy.

If you disagree with any part of this policy, you are requested not to use our services.

What Information We Collect

qt999 may collect the following information to operate its services smoothly and provide you with the best experience:

2.1 Personal Identification Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address and phone number
• Current residential address

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical & Usage Information

• IP address, device type, and operating system
• Browser type and version
• Cookies and session data
• Logs of gaming and betting activity on the platform
• Login time, location, and session information

2.4 Communication Information

Messages and information provided when contacting our customer support via chat or email may be stored.

Purpose of Using Information

qt999 uses collected information only for the following legitimate purposes:

• To create accounts, verify identity, and ensure secure login
• To process deposits, withdrawals, and other financial transactions
• To prevent potential fraud, money laundering, or illegal activity
• To personalize the gaming experience and provide relevant offers
• To resolve technical issues and improve the platform
• To respond to customer service requests
• To comply with applicable laws and regulations
• To enforce responsible gaming policies

We never sell your information to third parties for marketing purposes without your consent.

Cookies & Tracking Technologies

The qt999 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Cookies We Use

• Essential cookies: Required for login sessions, security, and core platform functionality
• Performance cookies: To monitor and improve site speed and functionality
• Functionality cookies: To remember your preferences and settings
• Analytics cookies: To understand user behavior (anonymized data)

4.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

Information Sharing

qt999 does not sell or rent your personal information to third parties. However, information may be shared with our trusted partners in the following limited circumstances:

5.1 Service Providers

Contracted third parties providing services such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical support may have limited access to your information. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

If there is a valid court order, a demand from a regulatory authority, or a legal obligation, we may be required to disclose relevant information.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will endeavor to provide advance notice.

Information Security Measures

qt999 uses industry-standard security technologies and practices to keep your information secure:

• SSL/TLS encryption: All data exchanged between your browser and our servers takes place over an encrypted connection
• Data encryption: Stored sensitive information (such as passwords and financial details) is kept in encrypted format
• Access controls: Only authorized staff may access user information on a limited, need-to-know basis
• Regular security audits: Regular reviews are conducted to identify security vulnerabilities in the platform
• Two-factor authentication: An option for two-factor authentication to add extra protection to your account

However, no method of transmitting information over the internet or storing it electronically is completely secure. We strive to ensure industry-standard protection, but we cannot guarantee absolute security.

Data Retention Period

qt999 retains your information only for as long as necessary. The retention period depends on the following factors:

• The need to provide services while your account remains active
• Financial transaction records: for the period required by applicable law
• Identity verification documents: for a specified period after account closure to meet regulatory requirements
• Information required for legal claims or dispute resolution

Once the retention period ends, we securely delete or anonymize your information.

Your Rights

As a registered user of qt999, you have the following rights:

8.1 Right to Access

You have the right to know what information we have collected about you and how it is being used.

8.2 Right to Rectification

You may contact us to correct any inaccurate or incomplete information held in your account.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing.

8.5 Right to Data Portability

You have the right to receive the information you have provided in a structured, machine-readable format.

To exercise these rights, contact us at [email protected].

Protection of Minors' Information

qt999 services are intended for users aged 21 and above only. We do not knowingly collect any personal information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please contact us.

International Data Transfers

qt999 primarily serves users in Bangladesh. However, our service providers may be located in various countries, in which case your information may be transferred to another country.

We ensure that any international data transfer is carried out with appropriate safeguards in place, including:

• Signing data protection agreements with the receiving party
• Ensuring encryption of transferred data
• Complying with applicable data protection laws in the recipient country

Third-Party Links & Services

The qt999 platform may sometimes include content from third-party service or game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe).

These third parties have their own privacy policies, which are outside our control. You are advised to read their own privacy policies before providing information on their platforms.

qt999 is not responsible for the collection or use of information through third-party services.

Policy Changes & Updates

qt999 may update or change this privacy policy from time to time. When changes occur, we will:

• Publish the new version on this page
• Update the date of the change
• Notify registered users by email for significant changes

Continued use of qt999 after changes indicates that you have accepted the new policy. You are therefore advised to check this page regularly.

Contact Us

If you have any questions about this privacy policy, wish to exercise your rights regarding your information, or have any complaints, please contact us using the methods below: